Doh – Did I act too soon!

You may have read my review of the Blackberry Curve that I wrote just a while ago http://sysguy.com/wordpress/?p=165. Well the day after writing the review I started having problems with battery life. The phone was going through it’s charge in a day and a half even after it was turned off at night. Neither was there heavy email or even voice usuage on the phone. At first I thought it might be because of a low signal where I had the phone, after moving the phone there was no difference. Well I set the backlight to 30% (which is not noticeable to most people) but then I noticed something. I was getting a number of messages from Twitter via the google talk client. Turns out my Google talk client was running the whole time. This is what was draining the batterries of the unit. I signed off Google talk and the last charge lasted 5 days again!

But now going to the subject line of my post. While looking for solutions to my battery life problem, I stumbled upon some blogs with product leaks for Blackberries, in particular a new Curve 2, Pearl 2 and 8800 V2 phone. It would appear that CDMA versions of these phones are coming out (Telus and Bell customers will be able to get them) but the biggest feature on the new GSM versions is the addition of WiFi (802.11bg)! Apparently these phones will seemlessly switch from Edge to 802 seamlessly for mail downloads and we browsing. his is the one feature that I wish my current Curve had because it lowers data costs for mail and web surfing and it is much faster than the edge network. Although I have also seen that Rogers is testing their new HSPDA in some of the major centres (Calgary, Vancouver) I have seen no indication that these phones will be able to connect on that network.

Rumours have the phones coming out in the US sometime between September and December so they should not be far behind here. Well I am happy as I am eligible for an upgrade frome Rogers December 1 of this year so I will keep watching.

My Apologies

First off I would like to apologize to all Sysguy clients if I have been slow to respond to you. I have recently been diagnosed with an acute case of sciatica, and everyday tasks (like sitting in a chair or driving in a car) just seem to make the situation worse. To top it off I have been working my previous commitments to try and finish on time (coaching soccer and a couple of DVD/Video projects) have set me back a little each time I work on them.

Soccer finishes tonight, and the two DVD projects are done so now I can focus on getting better. I have seen my orthopaedic surgeon, who has requested an urgent MRI, and have started Physiotherapy. It is very frustrating to not be able to do the things I normally do and to be stuck lying on my side all day and trying to work. Some painkillers prescribed to me yesterday seem to help greatly but the problem is I don’t want to do too much while on them and make matters worse!

I have no idea how this happened except that it started a month ago and I ignored it thinking it would go away until I couldn’t move last week!

I am slowly catching up on email, and will soon be able to do more once I rebuild my laptop. I am looking for someone to help me out a little in the next while as well.

Again I apologize and hope to be back to normal soon

Stephen

My commonly used programs

When I am working on my PC here are a few of the programs that I use on a regular basis.

Outlook 2007 – Email, calendaring and task management. I have two profiles set up one that is for my Internet Pop email and one that connects to my SBS 2003 server and syncs with my Blackberry or Nokia E62 device.

iGoogle – OK sort of an application. I have one of my tabs set to my customized iGoogle page where I can get the latest news, a photo of the day and more. Look at customizing your own start page from the Google website. On my laptop this is the only homepage I use.

Microsoft OneNote 2007 – This is one of my favourite applications. Think of it as a digital notebook on your computer. It was originally designed for Tablet PC but I really find that it could benefit almost anyone that likes taking notes and clippings and wants to keep everything if one place. You can create tabs, add pages and create notebooks. If you have a USB tablet you can use handwriting with it.

Word 2007 – For Blog postings, Word Processing am more

Excel 2007 – For spreadsheets

Skype – For free PC to PC calls. Call me if you want (sysguy)

Google Reader and RSS Bandit –I use these to read blog postings. I have been using RSS Bandit a little less since I set up Google reader.

Ziepod – (http://www.ziepod.com) This is one of my favourite programs and I have it running all of the time. This checks my podcasts subscriptions and downloads the media files that I want to transfer over to my Creative Zen Vision M 60 GB player. Best of all it works and it is free

Browsers – I have all of the major browsers set up on my PC and I use them all. Firefox, Opera and IE7 are all installed and I have just downloaded Apple Safari for Windows to try.

Photoshop CS3 Extended. For picture editing and processing.

Vista Speech Recognition – For dictating blog posts and word processing.

Nero Ultimate Edition 7.0 – For CD and DVD burning used for backups.

Synctoy Power toy. I love this little free application. I use it to sync all of my pictures to an external hard drive after I download images from the memory card for backup. I also use it to sync my accounting data to my Dlink DNS-323 NAS device.. Another good syncing tool that is also available free for home users is Allway Sync (www.allwaysync.com). This is a little more powerful than the synctoy powertoy and offers a nice interface as well. They also offer a free version that will automatically start when you plug in a USB thumbrive and sync from your desktop to the thumbdrive. The Pro License is 19.95 USD

This constitutes a majority of what I use for day to day use. Other program that frequently get used are:
Creative Video Converter – To convert and copy video to my Creative Zen Player
Ulead Video Studio 11 To Capture edit and record video
Ulead DVD Movie Factory 6.0 – To create DVD’s
Quicken XG 2006 – For my finances and invoicing
Canon ZoomBrowserEx – For digital photos organizing

Just a little insight in what I use everyday. There is a service called Wakoopa.com that will track what applications you are using and then post it to a feed on the net. This is a little too much for me!

Stephen

Possible Credit Card Scam

I received this email this morning at my regular workplace. I can’t verify that this is actually a scam it is plausible and can be done. I advise anyone to be careful about giving out credit card information and if you get a call out of the blue to check on fraud, they should not be asking you for the verification code on your card. If they truly work for Visa/Mastercard they would not need that to verify the card or to credit the card. In fact the only time they may ask for it is if you call Visa and they might need it to ensure that you are the actual card holder.

> >Royal Bank of Canada received this communication about the newest
> >scam.
> >This is happening in southern Alberta right now and moving.
> >This one is pretty slick since they provide YOU with all the
> >information, except the one piece they
>want.  Note, the callers do
> >not ask for your card number; they already have it.

> >This information is worth reading. By understanding how the VISA &
> >MasterCard telephone Credit Card Scam works, you’ll be better
> >prepared to protect yourself. One of our employees was called on
> >Wednesday from “VISA”, and I was called on Thursday
> >from”MasterCard”.
> >
> >The scam works like this:
> >
> >Person calling says, “This is (name), and I’m calling from the
> >Security and Fraud Department at VISA. My Badge number is 12460 ,
> >Your card has been flagged for an unusual purchase pattern, and I’m
> >calling to verify. This would be on your VISA card which was issued
> >by (name of bank). Did you purchase an Anti-Telemarketing Device for
> >$497.99 from a marketing company based in Arizona ?” When you say
> >”No”, the caller continues with,  “Then we will be issuing a credit to your account.
> >This is a company we have been watching and the charges range from
> >$297 to $497, just under the $500 purchase pattern that flags most
> >cards. Before your next statement, the credit will be sent to (gives
> >you your address), is that correct?”
> >
> >You say “yes”.
> >
> >The caller continues – “I will be starting a Fraud Investigation. If
> >you have any questions, you should call the 1- 800 number listed on
> >the back of  your card (1-800-VISA) and ask for Security. You will
> >need to refer to this Control Number. The caller then gives you a 6
> >digit number.  “Do you need me to read it again?”
> >
> >Here’s the IMPORTANT part on how the scam works:
> >
> >The caller then says, “I need to verify you are in possession of
> >your card”. He’ll ask you to “turn your card over and look for some
> >numbers”. There are 7 numbers; the first 4 are part of your card
> >number, the last 3 are the Security Numbers that verify you are the
> >possessor of the card.
> >
> >These are the numbers you sometimes use to make Internet purchases
> >to prove you have the card. The caller will ask you to read the last
> >3 number to him. After you tell the caller the 3 numbers, he’ll say,
> >”That is correct, I just needed to verify that the card has not been
> >lost or stolen, and that you still have your card. Do you have any
> >other questions?”
> >
> >After you say no, the caller then thanks you and states, “Don’t
> >hesitate to call back if you do”, and hangs up. You actually say
> >very little, and they never ask for or tell you the card number
> >
> >But after we were called on Wednesday, we called back. Within 20
> >minutes to ask a question. Are we glad we did! The REAL VISA
> >Security Department told us it was a scam and in the last 15 minutes
> >a new purchase of $497.99 was charged to our card.
> >
> >We made a real fraud report and closed the VISA account. VISA is
> >reissuing us a new number. What the scammers want is the 3-digit PIN
> >number on the back of the card. Don’t give it to them. Instead, tell
> >them you’ll call VISA or Master Card directly for verification of
> >their conversation.
> >
> >The real VISA told us that they will never ask for anything on the
> >card as they already know the information since they issued the
> >card! If you give the scammers your 3 Digit PIN Number,
>you think
> >you’re receiving a credit.
> >
> >However, by the time you get your statement you’ll see charges for
> >purchases you didn’t make, and by then it’s almost too late and/or
> >more difficult to actually file a fraud report.
> >
> >What makes this more remarkable is that on Thursday, I got a call
> >from a “Jason Richardson of MasterCard” with a Word-for-word repeat
> >of the VISA Scam. This time I didn’t let him finish. I hung up! We
> >filed a police report, as instructed by VISA. The police said they
> >are taking several of these reports daily! They also urged us to
> >tell everybody we know that this scam is happening. I dealt with a
> >similar situation this morning, with the caller telling me that
> >$3,097 had been charged to my account for plane tickets to Spain ,
> >and so on through the above
>routine.
> >
> >It appears that this Is a very active scam, and evidently quite
> >successful.

Alternatives to Microsoft

Recently in one of the tech mailing lists that I am a member of, there have been some discussions about alternatives to Microsoft products, in particular Office and Windows. These discussions have been around small offices, but I think that the discussion also applies to home users as well. Do you have to use Microsoft products? The simple answer is no and there are several other ways that you can go.

Desktops
Most people today purchase a computer that comes pre installed with Microsoft Windows. Lately most of the offerings are for Windows Vista. Yes, you are paying for Windows when you buy a PC, but there are other options. Nowadays many people are choosing to look at and purchase Macs running Apple’s OS X. These machines are very good and I know a lot of people who have made the decision to go to a Mac and are very happy. Personally I find that I have to spend more time with my Mac to truly determine if it is for me. While I do own a Mac Mini, I have not spent enough time on it to be truly proficient with it. There are a great many of applications available for the Mac and you can even purchase a version of Microsoft Office for the Mac. There are also a couple of other options with the Mac. You can use Apple’s Boot Camp on Intel based Macs and create a PC that will dual boot (run either Windows or Mac OS X), or purchase and install a program called Parallels, that lets you install Windows in a Virtual Machine on a Mac. Using this method you can run OS X, create a Microsoft Windows Virtual Machine (Vista now supported without the Aero interface), and when you need to run a Windows based application you run your virtual machine. This method however requires that you have plenty of RAM on your Mac (or performance will be poor) and that you have a full copy of the Windows Operating System (OEM EULA would not allow this).

What about IBM clone machines (or custom built computers). For these systems you could download a Linux Distribution and install that on the PC. Most Linux is a freeware, Open source products that allows you to run (and make changes) to the OS. As I said there are several distributions that can be downloaded for free and installed on a PC. In addition to the OS distribution there are applications, many of which are free, that you can download and install on your PC. With some of the graphical desktop interfaces available Linux can look a lot like Windows. While Linux is free, I have found that you have to know a little about computers before embarking on a Linux installation. The distributions have come a long way since they started and are more user friendly, however I have found that for the average computer user, they are far too difficult to figure out. The other issue is that if you build a PC and install Linux on it, you cannot legally buy an OEM copy of Windows after the fact.

For what it is worth, there is only 2 ways of getting Microsoft Windows for A PC. With the purchase of a new computer system (OEM Software) or a Full Retail Box Product. Even for MS Open License programs there has to be a base OS installed on the computer to apply the licensing to. OEM software is significantly cheaper than Full Packaged Product but it also does not come with support by Microsoft. The OEM system builder is responsible for any and all support. So if you build your own PC and purchase an OEM 1 pack, you are required to support your own OS. Purchasing a retail upgrade package and trying to install this on a new PC is a violation of the license agreement and would be considered software piracy.

Productivity Applications
Again here is a space where Microsoft literally owns the market. Office is pretty much the standard that is used in almost every office in the world. Word, Excel and PowerPoint have become so common that most people expect this when the purchase a new PC. Many people are surprised to find out that it is a separate product and is not included with the purchase of a PC. Most are surprised that the cost of Office can be more than the price of the PC (depending on the version). Again the best way to get Office is preinstalled on a new PC (unless you have access to a work at home program). OEM software is considerably cheaper than Full Packaged Product, but again the support for the product lies with system builder and not Microsoft. OEM software is also tied to the PC that it is purchased with and cannot be installed on any other machines. . Retail products allow you to install the software on one Portable device at the same time, or remove the application from one computer completely and use it on another (but only once every 90 days). Volume Licensing has some other restrictions on it as well. There are some alternatives to Office however.

There are some low cost versions of Office available. The Student Teacher edition, which is targeted to Students and Teachers is a low cost alternative. Keeping that in mind it cannot be upgraded to a newer version nor can it be used for commercial purposes (Work documentation). Office Basic includes Word, Excel and Outlook can be purchased preinstalled and can be upgraded in the future on the computer it is on.

There are yet some other alternatives that are available. Windows Vista comes with a basic style contact manager (similar to Outlook), a basic calendar (again similar to Outlook) and a mail program. Both Vista and XP come with Wordpad which is a basic word processor that can save in Rich Text Format (RTF). If you only need to be able to view and print Office Documents there are free viewers available from Microsoft.

Microsoft Works Suite comes with Word 2003, Works (spreadsheets, Word processing) and a host of other useful products. This suite can open some Excel Documents and does include the full version of Word. It can be purchased retail or pre installed on a new computer and qualifies (the version including word) for an upgrade to Office Suites.

If you are looking at a full fledged office system but don’t want to pay the price, have no fear. Simply visit http://www.openoffice.org and download their offering. Open Office is an Open Source Office Suite that includes as much and if not more than Microsoft Office. It can open most Office documents, although more advanced complex documents may be an issue, if Word Processing, Presentation and Spreadsheets are what you need and you don’t want to pay, this is one of your best options. This is what I am currently running on my Mac Mini.

Some system builders will often offer older versions of WordPerfect Office to their new PC’s and very often the cost can be below 20.00, so that may be an option for you as well.

One of the major themes of the discussion that is happening online, is that while the free software on the desktop saves money, quite often it ends up costing more in lost productivity as workers may struggle to learn the new system, reformat or fix documents. Most people have at some point in their lives used MS Office and are comfortable with that. Learning a new office program or desktop can take some time (consider myself, I am a PC power user but still struggle in Linux and Mac) and some people will never get the hang of it. So do you really save money in the end?

A final note, beware of emails or sites offering extreme discounts on MS Office, Windows or other high end packages. Often the software is counterfeit, or illegal. For example if you can buy Office 2007 Pro Plus for 79.95 USD, that is not legitimate, no matter how much they try and convince you. Also beware of software downloaded via Peer to peer networks. I once had an instance of a client using downloaded MS Office Software. We ended up having to format and rebuild the PC 3 times (I refused to install the office software). After the third time the client bought a legitimate office package from me and the computer has been fine since. Taken into the account of all the repairs and fixes that the bogus software created the client could have purchased at least the basic version of office a couple of times over!

Whoops I got caught

Whoops, I got a little cocky over the last little while and got caught today with my own server. My ISP Shaw Cable was doing some maintenance work this morning (if I ever checked that email account I would have known) and it looks like my IP addresses for home finally were changed. Unfortunately I didn’t have my router set up for Dynamic DNS updates, nor did I have any software running that does the same thing. As a result my server was off line for a little bit this morning. This also had the side effect of disabling my Blackberry Enterprise server as well so my BB didn’t function properly. The problem is now fixed and everything should be good to go. As well I have configured my routers for Dynamic Updates.

Strange though, it appears that Shaw has a new block of IP addresses as both of my routers got IP’s starting with 70.

Stephen

Mac Mini upgrade done!

Well it wasn’t as painful as I thought it would be, but then again it wasn’t as easiest PC upgrade I have done wither. The Mac Mini was obviously not designed to be user upgradeable. Thankfully I found a good set of instructions on the net. And the upgrade tools were necessary (my putty knives). The process pretty straight forward. First you disconnect everything from the Mini and work on a flat surface. You place the mini on it’s back with the ports facing towards you. Using the putty knife you gently pry it into the small crack between the edge of the outer chassis and the cover, then you pull back on the putty knife. You may here some cracking and popping but these are the clips disengaging from the one side. I left the putty knife where it was and I used a second one to again pry open the opposite side. Again after more cracking and popping it gave. I was now able to lift the chassis away from the cover.

These instructions are for the Intel Version Mac Mini as on the Power Mac version the Ram is easy to get at.

Looking at the innards of the mini there is a lot of stuff packed into the tiny chassis. To upgrade the memory there are 4 little screws that have to be removed. These screws are located in the 4 corners. Three are very easy to get out , bit the fourth requires removing the Airport Express antenna. Something to note is that one of the screws is longer than the other. This goes in the upper right corner. I put 3 of the screws in a little clear bowl as to not lose them. Then I worked onthe airport antenna. There are 2 little clips underneath that you gently squeeze together. Be ready as when you do this the antenna pops off as it is spring loaded. If your spring pops off you can put that in your little bowl to. Move the antenna over to the side and unscrew the the 4th screw.

Ok after all 4 screws are removed, you still have one thing to do before lifting the chassis away. There is a little battery at the front and next t it there is a small wire connected to the motherboard. Gently pull this wire out and disconnect it. I used a pair of needle nose pliers to do it and it was very easy. Now your ready to left away the DVD (or CD drive and hard drive). Note you will not be disconnecting any of the wires so you will lift the drives out gently ad fold them over the front of the case. You should have a book or something to support the drives.

Before reaching in make sure you ground yourself, by either touching the metal on the inside of the chassis or making sure you are using a ant static strap. The Ram is installed similar to how RAM is installed in laptop. There are two clips on either sides of the ram that you gently pull apart and the ram chip should pop up at at angle. Remove the first chip and then do the same for the lower second chip the same way.

Once the Ram is removed you can insert the RAM. Ram goes in at an angle and then snaps back down in place. Carefully insert your replacement Ram into the lower slot ensuring you don’t touch the gold contacts at an angle and snap it down. Do the same for the second module. Next flip the drives back in place and line up the holes.

Before putting the screws back in connect the system up again to check the Ram. I agree putting the whole thing together and then having to take it apart again would not be fun if you didn’t seat the Ram properly.

Now there is a part where you have to be an octopus or at least be very quick. My instructions indicated to hold down the P, R, Option and Apple keys at the same and start the Mini. Hold the keys in until you here the Apple sound three times It basically does a reset of the system three times. Apparently you should do this every time you add new hardware. I booted up checked the Mac, and it now reported 1 GB of Ram! Success!

Power down and disconnect everything again and you can go back to putting the mini back together. Carefully line up the drives assembly with the motherboard and the screw holes and insert the 4 screws back in. Ensure that the long screw is back in the upper left corner. Once all the screws are back in put the Air port antenna back on (put the spring back if you removed it. You will probably have to gently push the clips together again to engage the clips.

You’re almost there. The last step is fairly easy line up the chassis carefully with the cover and push the chassis back down on the cover. I used one of my putty knives again to gently release the clips that catch on the bar (for lack of a better word) to allow the cover to slide down. Work your way around and ensure that everything is snapped into place.

Total time this took, about 25 minutes ( I was being careful). Total cost was 2.00 for putty knives (2), 1 GB Kingston kit (2 x 512MB) for Mac Mini 225.00. Apple charges about 400.00 USD to do this for you! One of the supposed side effects of using metal putty knives are scratches on the bottom. I was very careful and have a single tiny knick on the bottom.

Upon start up the system runs much faster and better than it did. Just goes to prove that even Macs are better with upgrades.

There are very good instructions available on the Internet including several videos on how to open your Mac Mini. If you are unsure of doing it please don’t try and contact Sysguy or another professional.

Here is a link to the instructions I used:
http://www.methodshop.com/gadgets/tutorials/macmini-ram

Stephen